Effective Date: September 10, 2026

Yes Yes Deliver (“Yes Yes Deliver,” “YYD,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a moving or furniture delivery quote, book services, communicate with our team, make a payment, or otherwise interact with Yes Yes Deliver.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website and technology providers, and from third parties involved in providing our services.

A. Contact Information

When you request a quote, book a service, contact us, or otherwise interact with YYD, we may collect:

• Name

• Email address

• Phone number

• Billing address

• Pickup address

• Delivery address

• Business or company name, when applicable

B. Moving and Delivery Information

To prepare an accurate quote and complete your move or delivery, we may collect information such as:

• Requested moving or delivery date

• Pickup and delivery locations

• Apartment, home, office, or building information

• Floor numbers

• Stair and elevator information

• Building access requirements

• Parking and loading information

• Furniture and household-goods inventory

• Number and type of boxes

• Specialty or oversized items

• Packing requirements

• Disassembly and reassembly requirements

• Additional stops

• Special instructions

• Other information necessary to plan and complete your service

C. Photos, Videos and Inventory Information

You may choose to provide photographs, videos, inventory lists, screenshots, marketplace listings, or other media to help us understand the size and scope of your move or delivery.

These materials may contain information about your belongings or the interior of your home, apartment, office, or other property.

We use this information primarily to prepare quotes, determine appropriate staffing and equipment, plan your service, document property or item condition where appropriate, and resolve service-related questions or claims.

D. Payment Information

When you make a payment, your payment information may be collected and processed by third-party payment processors.

YYD may receive limited information relating to the transaction, such as:

• Payment status

• Transaction amount

• Payment method type

• Billing information

• Transaction identification number

We generally do not directly store complete credit or debit card numbers when payments are processed by a third-party payment provider.

E. Communications

When you communicate with us by email, telephone, text message, website form, or other means, we may collect and retain those communications and related information.

This may include communications concerning:

• Quotes

• Scheduling

• Building requirements

• Certificates of Insurance

• Inventory

• Payments

• Customer service

• Changes to your move

• Damage or claims

• Reviews and feedback

F. Website and Technical Information

When you visit our website, we and our technology providers may automatically collect certain information, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of access

• General geographic information derived from an IP address

• Website interactions

• Cookie and similar technology information

This information may be used to operate, secure, understand, and improve our website and marketing.

2. How We Use Your Information

YYD may use information we collect to:

• Prepare moving and delivery quotes

• Communicate about quote requests

• Schedule and coordinate services

• Perform moving and furniture delivery services

• Assign appropriate crews, vehicles, and equipment

• Process payments

• Send booking confirmations and service updates

• Coordinate building access and COI requirements

• Provide customer support

• Respond to questions and complaints

• Investigate and process claims

• Maintain transaction and service records

• Prevent fraud and misuse

• Protect our customers, employees, contractors, property, and business

• Improve our website and services

• Measure website and marketing performance

• Send marketing communications where permitted by law

• Maintain and enforce our Terms & Conditions

• Comply with legal, insurance, regulatory, tax, and recordkeeping requirements

• Establish, exercise, or defend legal claims

3. How We Share Information

YYD does not sell personal information for money.

We may disclose personal information when reasonably necessary to operate our business and provide requested services.

A. Moving Crews and Service Providers

We may provide necessary information to employees, movers, drivers, contractors, or other service providers involved in completing your move or delivery.

For example, a crew may need your name, telephone number, addresses, inventory, access instructions, and service requirements.

B. Payment Processors

Payment information may be shared with payment processors and financial service providers necessary to process your transactions.

These companies maintain their own privacy and security practices.

C. Technology and Business Service Providers

We may use third-party companies to support our business, including providers of:

• Website hosting

• Quote and intake forms

• Customer relationship management

• Email

• Text messaging

• Payment processing

• Accounting

• Analytics

• Scheduling

• Cloud storage

• Customer support

• Marketing

• Insurance and claims administration

These providers may receive information necessary to perform services for YYD.

D. Buildings and Property Management

When necessary to perform a move, we may communicate limited information with building owners, property managers, management companies, doormen, security personnel, or other authorized building representatives.

For example, this may be necessary to coordinate elevators, loading docks, access, scheduling, or Certificates of Insurance.

E. Insurance and Claims

Information may be disclosed to insurance companies, brokers, claims administrators, adjusters, attorneys, or other appropriate parties when necessary to obtain coverage, satisfy insurance requirements, investigate incidents, or process claims.

F. Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is required or appropriate to:

• Comply with applicable law

• Respond to a subpoena, court order, or lawful government request

• Cooperate with transportation or other regulatory authorities

• Protect the rights or safety of YYD, our customers, workers, or others

• Investigate suspected fraud or unlawful activity

• Establish, exercise, or defend legal claims

G. Business Transactions

If YYD is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed to parties involved in evaluating or completing the transaction, subject to appropriate protections where required.

4. Cookies and Analytics

Our website and third-party service providers may use cookies, pixels, analytics technologies, and similar tools.

These technologies may help us:

• Keep the website functioning properly

• Understand how visitors use our website

• Measure traffic and website performance

• Determine how customers find YYD

• Improve our marketing

• Detect security or technical issues

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

Where required by applicable law, we will obtain appropriate consent before using certain cookies or tracking technologies.

5. Marketing Communications

If you provide your contact information, YYD may contact you regarding a quote, booking, existing service, or customer-service matter.

Where permitted by law and with any consent required by law, we may also send promotional communications regarding YYD services.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those messages.

Opting out of promotional communications does not prevent us from sending transactional communications necessary to provide services you requested.

6. Text Messages

If you provide a mobile telephone number, YYD may use it to communicate about your quote, booking, move, delivery, arrival, payment, or customer-service request.

Marketing text messages, if used, will be sent only in accordance with applicable consent and communications requirements.

Message and data rates may apply depending on your mobile carrier and plan.

7. Data Security

YYD uses reasonable administrative, technical, and organizational measures designed to protect personal information appropriate to the nature of the information and our operations.

However, no website, electronic communication, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, processing claims, resolving disputes, complying with legal or regulatory requirements, and enforcing our agreements.

Different categories of information may be retained for different periods depending on the nature of the information and applicable requirements.

9. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights or choices regarding your personal information.

You may contact YYD to request that we:

• Correct inaccurate contact information

• Update certain personal information

• Provide information about our privacy practices

• Stop certain marketing communications

• Consider a request regarding information we maintain about you

Some information may need to be retained for legitimate business, legal, regulatory, insurance, tax, claims, fraud-prevention, or recordkeeping purposes.

We may take reasonable steps to verify your identity before fulfilling certain requests.

10. Third-Party Websites and Services

Our website may contain links to websites, payment systems, forms, social media platforms, marketplace listings, or other services operated by third parties.

YYD does not control the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information directly to them.

11. Children's Privacy

YYD's services are intended for adults.

We do not knowingly collect personal information from children under 13 through our website for the purpose of providing moving or delivery services.

If you believe a child has provided personal information to us improperly, please contact us.

12. Business Customers

When a business, realtor, property manager, designer, retailer, or other organization provides personal information relating to its customers, employees, tenants, clients, or other individuals, that organization is responsible for having appropriate authority to provide that information to YYD.

YYD will use such information as reasonably necessary to provide the requested services and operate our business.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When we update this policy, we will revise the Effective Date at the top of this page.

Material changes may be communicated through our website or other appropriate means when required by law.

14. Contact Us

If you have questions about this Privacy Policy or how Yes Yes Deliver handles personal information, please contact:

Yes Yes Deliver
447 Broadway,

2nd Floor #1263

New York, NY 10013

Email: info@yesyesdeliver.com